No products in the cart.
SHIPPING POLICY
At Saren® Furniture, we aim to provide a seamless shopping experience, including efficient and safe delivery of your furniture. Below, you'll find important information regarding our shipping process.
1. Shipping Locations
We currently ship to [insert countries or regions]. If you're unsure whether we deliver to your location, please contact us at [insert email].
2. Shipping Rates
Shipping rates are calculated at checkout based on the size, weight, and destination of your order. For large items or furniture, additional handling fees may apply.
3. Processing Time
Orders are processed within 1-3 business days. Please note that custom or made-to-order items may require additional processing time. Any delays will be communicated to you promptly.
4. Estimated Delivery Time
Standard delivery times vary depending on your location:Domestic Shipping: 5-10 business days. International Shipping: 10-15 business days. Custom-made items or products requiring special handling may take longer. You will receive a tracking number once your order has shipped so that you can monitor its progress.
5. Shipping Carriers
We partner with trusted carriers such as [insert carrier names] to ensure the safe and timely delivery of your order.
6. Damaged or Missing Items
We take great care in packaging your items, but if your order arrives damaged or incomplete, please contact us within 48 hours of receiving the shipment. We will arrange for a replacement or refund as necessary.
7. International Shipping
For international orders, additional customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping costs displayed at checkout.
8. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track the delivery status of your furniture.
9. Contact Us
If you have any questions about shipping, please contact us at:
Real Teak® Furniture
Email: info@realteakfurniture@gmail.com
Phone: +62 (812) 340 81 443
Address: Sentana Street, Senenan Village, Tahunan
Jepara, Central Java, Indonesia